Hiring Employee Experience Manager in Bangalore with 5+ years of experience in similar role (Only female candidates need to apply).

Hiring Employee Experience Manager in Bangalore with 5+ years of experience in similar role (Only female candidates need to apply).

 

Job Location: Bangalore (but should be flexible for Pan India travel as required).

Salary: up to INR 6.0L P.A.

Required Skills & Experience:

• Minimum 5+ yrs of experience in similar role (either in customer service/ customer engagement, customer experience management or employee welfare/ HR roles)
• Education and Training: Pro learner & pro trainer attitude needed.
• Leadership Skills: Should be able to organize and direct the activities of employee experience representatives to ensure the delivery of high quality service to customers/ employees.
• Communication Skills: They must be well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They must be able to courteously interact with clients to ensure positive customer/ employee experience. 
• Strong problem-solving and critical thinking skills.
• Strong team management skills.
• Must be good in English communication (written & verbal)
• Good knowledge of MS Office, MS Excel, and PPT.
• Positive attitude, hard-working, and punctual. 

 Job Time: 6 Days working, Day shift, 9.00am to 6.00pm

Week off: Saturday (half day) & Sunday

Job Role:

• Champion opportunities to consistently Improve the organizations Employee experience at work space.
• Drive activities to engage with employees and increase employee satisfaction.
• Educate service team to Identify employees in need of information and proactively intervene on organization's behalf and provide support, limited to organization BCG Policy.
• Guide service team in effective client issues resolution and handle any escalations.
• Develop listening points in the employee journey, define segmentation of employee base and varying strategies, and identify opportunities for continuous improvement.
• Test new strategies for employee experience.
• Continually educate, review and evolve the collection of processes uses to track, oversee and organize every interaction between the employee and Vivacity throughout the life-cycle.
• Promote and conduct regular events and employee engagement activity.
• Promote and increase utilization of services through mobile application.
  

To Apply, 

Also read :Hiring Employee Experience Manager in Bangalore with 5+ years of experience in similar role (Only female candidates need to apply).

Please share CV to vishvas@superseva.com


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